Director, Customer Experience Growth

Posted yesterday

onxNew York (NY)

General and Operations ManagersSoftware Publishers

SENIORITY

Manager

About the role

onX seeks a Director, Customer Experience to elevate our 40-person CX organization into a world-class product differentiator as we scale. This role oversees delivery, systems, insights, and self-service experiences, reporting to the COO. You will lead operations, strategy, and partnerships across Product, Engineering, and Data to drive customer delight, retention, and efficiency while advancing AI-enabled workflows and scalable support.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.