Field Service Manager

Posted 2 days ago

anritsu product inspection detection north americaElk Grove Village (IL)

First-Line Supervisors of Mechanics, Installers, and Repairers Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

SENIORITY

Manager

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About the role

Field Service Manager opportunity to lead an amazing and collaborative team of technical (electro-mechanical) experts. Anritsu Infivis Inc. is the industry leader in inspection and detection equipment primarily for the food industry, seeks a self-driven Field Service Manager to join our team. The Field Service Manager is responsible for the day-to-day leadership and operational execution of the U.S. Field Service organization. This role provides direct leadership to the East and West Regional Service Supervisors and oversees service scheduling and customer service administration to ensure field work is prioritized, coordinated, documented, and completed consistently across regions. The Field Service Manager serves as the primary operational escalation point for field service delivery, develops consistent standards across regions, removes administrative and process obstacles, and enables regional supervisors to focus on coaching, field engineer development, project accountability, safety, and customer outcomes. The position is essential to creating a scalable, responsive, and disciplined field service organization. Direct Reports Regional Service Supervisor – East Regional Service Supervisor – West Service Scheduling Coordinator Customer Service Administrator Parts Specialists (2)

Responsibilities: Field Service Leadership & Execution Regional Supervisor Leadership & Development Scheduling & Administrative Coordination Process Standardization & Continuous Improvement Escalation & Customer Issue Management Team Leadership & Development

Competencies: Field Service Leadership Operational Execution Regional Team Management Process Standardization and Improvement Decision Making and Prioritization Customer Escalation Management Organization, Follow-Through, and Attention to Detail Problem Solving & Root Cause Analysis Organization & Time Management Clear and Effective Communication Coaching and Employee

Development Additional Eligibility Qualifications: Minimum of 6 years of experience in service operations, field service leadership, or technical service environments Demonstrated experience leading field service teams, supervisors, or regional service operations. Strong understanding of scheduling, dispatch, field utilization, project accountability, escalation management, and service documentation. Ability to manage multiple priorities in a fast-paced, customer-facing environment Proven ability to establish standards, improve processes, and close execution gaps. Strong communication skills with technical and non-technical employees, customers, and business leaders. Proficient in Microsoft Office and CRM/ERP systems Experience in supporting regulated industries or technical equipment environments is preferred. Work Authorization Documentation showing eligibility to work in the United States will be required.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Anritsu Infivis Inc. is an Equal Opportunity Employer M / F / Disability / Veteran

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