Service Technician

Key Responsibilities: Diagnostics and Repair: Identify and resolve mechanical, electrical, and system issues using advanced diagnostic tools and troubleshooting techniques. Preventive Maintenance: Perform routine and preventive maintenance to ensure optimal equipment performance and longevity. Technical Support: Apply advanced technical knowledge to resolve complex service issues and implement effective solutions. Customer Service: Communicate with customers to understand their needs, provide service updates, and ensure customer satisfaction. Training and Mentorship: Mentor and train junior technicians to strengthen their technical skills and improve service quality. Documentation: Maintain accurate records of work performed, parts used, and customer interactions. Inventory Management: Manage parts and supplies to ensure availability for service tasks. Emergency Response: Respond promptly to emergency service calls to minimize customer downtime and disruption.

Low-Voltage Electrical Knowledge: Ability to read and interpret wiring diagrams. Proficiency using multimeters. Understanding of relay logic and equipment power requirements. Required Qualifications3–7 years of experience working with low-voltage or electronic security systems. Hands-on experience servicing and troubleshooting systems beyond installation alone. Ability to work independently in the field. Experience servicing systems in active customer environments, such as hospitals and schools.

Preferred Certifications: Manufacturer certifications from Genetec, LenelS2, Axis, Avigilon, Bosch, DMP, or similar manufacturers.

Field Requirements: Valid driver’s license and ability to travel daily to customer sites. Ability to climb ladders and work from lifts. Ability to work in ceiling spaces and telecommunications rooms, including IDFs and MDFs. Ability to lift approximately 50 pounds.