Hotel Front Desk Receptionist

Posted 3 days ago

home2 suites by hilton warner robinsWarner Robins (GA)

Hotel, Motel, and Resort Desk Clerks Hotels (except Casino Hotels) and Motels

SENIORITY

Entry

SALARY

$12 hourly

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About the role

Job Description: Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation: $12 hourly

Responsibilities:

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Handle customer complaints as necessary
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications:

High school diploma, GED, or equivalent
Working knowledge of Microsoft Office and reservation management systems 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Well-versed in taking telephone calls and handling stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Must be able to stand for long periods of time
About Company
Our mission statement is simple:

To raise the bar on what relationships, reputation, and returns mean in hospitality.

What We Offer:

A great environment! We pride ourselves on being one of the best places to work
Paid Time OffBirthday (Paid Day Off)401(k)
Incredible Insurance benefits
Bonus PayOpportunity for Growth and so much more

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.