Bilingual Customer Service Representative – Paints & Coatings

Sherwin-Williams, a worldwide leader in the development and sale of paints and coatings, is seeking a Bilingual Multi-Location Customer Service Specialist to deliver exceptional service across our retail outlets. This position requires proficiency in English and at least one additional language, enabling effective communication with a diverse customer base. The successful candidate will be responsible for ensuring customer satisfaction by handling inquiries, solving customer challenges and maintaining a deep knowledge of our products and services. This role involves collaboration with various teams to enhance service delivery and uphold our brand's reputation across multiple locations. Greet and assist customers in a courteous and professional manner, both in-person and via communication tools. Handle customer inquiries and complaints swiftly, providing solutions and escalation to appropriate channels when necessary. Maintain an up-to-date and thorough understanding of all products and services offered. Provide feedback to management on customer interactions and issues to drive improvements in the overall customer service experience. Collaborate with sales and product teams to ensure a cohesive customer service strategy across multiple locations. Track and report on metrics related to customer satisfaction and service efficacy. High proficiency in English and at least one additional language. Excellent communication and interpersonal skills. Strong problem-solving abilities and customer-oriented approach. Experience with CRM software. Ability to work flexible hours as needed. Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certification in Customer Service Management (CSM) preferred but not required.