Chat & Community Support Specialist

ABOUT NOGIGIDDYNoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it.THE ROLEWhen users have questions — about offers, the platform, or anything in between — you're there. As our Chat & Community Support Specialist, you'll handle live chat support, respond to community posts, and ensure every user feels heard and helped. No degree required — just fast typing, clear communication, and a genuine interest in helping people.RESPONSIBILITIESHandle live chat inquiries on the NoGigiddy platform and respond within SLA targetsMonitor and respond to user posts in community spaces — Discord, Facebook Group, and social commentsResolve common issues (offer questions, account issues, navigation help) with accuracy and warmthEscalate complex or sensitive issues to the appropriate team with full documentationContribute to the help center knowledge baseFlag trends in user issues or feedback to the product and content teamsMaintain consistent tone and quality across all support touchpointsREQUIREMENTSNo degree requiredFast, accurate typing — live chat moves quicklyExcellent written communication — clear and empatheticAble to handle multiple conversations simultaneously without dropping qualityPatient with frustrated users — you de-escalate, you don't match energyFamiliarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plusBENEFITSHourly pay of $15–$21/hrFully remoteFlexible scheduling across support windowsPaid training on platform and support toolsAccess to the full NoGigiddy earning opportunity networkEqual Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.