Billing Supervisor

Billing SupervisorWe are looking for an experienced Billing Supervisor to guide daily billing operations for a fast-paced manufacturing environment. This position leads a small team while ensuring invoices are issued accurately, payment concerns are addressed quickly, and account activity is managed with a high level of service. The ideal candidate brings strong operational judgment, a hands-on leadership style, and the ability to improve workflows while working closely with internal partners across multiple departments.Responsibilities:Lead, mentor, and support a billing team of three employees, promoting accountability, accuracy, and skill development.Direct day-to-day invoicing activity in a high-volume setting to ensure timely and precise billing output.Review outstanding balances, follow up on overdue accounts, and assist with collection-related efforts to reduce delinquency.Handle escalated payment questions and billing disputes by providing prompt resolution and clear communication to customers.Monitor performance indicators, reporting dashboards, and transaction progress to maintain service levels and data integrity.Work closely with teams such as Service, Sales, Account Management, and Dispatch to resolve billing issues and align on customer needs.Evaluate current billing procedures and recommend improvements that increase efficiency and strengthen the customer experience.Support web portal and system-based billing activities, including coordination with platforms used for invoice submission and payment tracking.