Senior Incident Leader for Enterprise Uptime & RCA

Posted 2 days ago

crusoeMillbrae (CA)

Computer and Information Systems Managers Computer Systems Design Services

SENIORITY

Manager

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About the role

Crusoe is seeking a Senior Incident Manager to lead end-to-end response for high-visibility incidents and customer escalations. You will coordinate across teams, own communications, and ensure post-incident reviews are completed with clear RCA documentation for enterprise customers and executives. You’ll shape incident management processes as we scale, collaborate with Customer Success and engineering, and maintain incident metrics and preventative actions.

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.