Guest Services Associate (On-Call)

On-Call Guest Services AssociatePeople Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.We are looking for a customer-service-focused individual for our On-Call Guest Services Associate role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People's guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People's emergency shelter. We are looking for a sharp, resourceful, and adaptable thinker who embraces feedback and brings a collaborative mindset to the team.Responsibilities for Guest Services Associate:Contribute to warm and friendly environment by greeting and providing great hospitality to guestsProcess guest intake, voucher renewals, and audit report paperworkRespond to guests' request for information and necessitiesAnswers telephone and relays messages for guestsUnderstand and follow all front desk policies and procedures in order to provide excellent guest servicePerforms stocking and cleaning responsibilities as needed for shiftPay and Benefits for Guest Services Associate:$25.00 hourlyOn-Call401(k) with employer contribution at 6 months.Reduced cost parking or metro pass.Financial wellness benefit.The chance to make a real difference in the community.Requirements:1 year of front desk associate experience2 years of college experience preferredStrong computer skills and Microsoft Office experienceStrong experience working as a part of a teamExperience working with people from diverse cultural and socio-economic backgroundsExperience working with families or individuals experiencing homelessness preferredKnowledge of Hennepin County shelter system preferred