Customer Service Representative - Remote -
Posted today
onetouch directSan Antonio (TX)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers
SENIORITY
Junior
About the role
Remote Customer Service RepresentativeOneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDEREDJoin Our Team as a Remote Customer Service Representative!As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.ResponsibilitiesRespond to customer inquiries via phone, email, or chat in a timely and professional manner.Assist customers with troubleshooting issues and provide accurate solutions.Process orders, amendments, and returns efficiently.Escalate unresolved issues to senior staff when necessary.Provide feedback to improve customer service processes.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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