Counter Staff-Part Time

GUEST SERVICE REPRESENTATIVE Job Description Job Title: Guest Service Representative Reports To: General Manager FLSA Status: Hourly, Non-exempt Department: Customer Service Division: NA Position Information Company: Edit Clean LLC Position: Guest Service Representative Status: Part Time Shift: Afternoons and weekends Job Category: Customer Service Summary: Duties and Responsibilities include the following. Other duties may be assigned. • Provide exceptional customer service to customers • Serve as primary liaison with customers • Greet and assist all walk-in customers in the store • Meet, greet, and assist all valet drive-up customers at their car • Process customer phone and personal relations • Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns • Sort and examine articles, picking out those that may need hand spotting, or stain treatment • Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark and classify all pieces and input information into the computerized register • Consistently ensure cash drawer accuracy • Follow Company's new customer protocol • Attend Company offered ongoing training and education Skills: • Oral Communication Skills • Written Communication Skills • Customer Service • Organizational Skills • Project Management • Time Management • Phone Communication Skills • Understanding of POS system Education/Experience: • One+ year(s) direct customer service experience • 2 or more years retail clothing experience • Knowledgeable of fabrics and fashion Fill in as needed - will get between 20 to 25 hours.