Front of House Receptionist & Client Experience Coordinator

Posted yesterday

new day executive searchNew York (NY)

Receptionists and Information Clerks Jewelry Retailers

SENIORITY

Mid

SALARY

$50,000 - $70,000 per year

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About the role

Front of House Receptionist & Client Experience Coordinator Midtown Manhattan | Full-Time | $50,000$70,000 + Performance-Based BonusAbout the Opportunity We are seeking a polished, personable, and highly organized Front of House Receptionist & Client Experience Coordinator to join a boutique luxury jewelry company in Midtown Manhattan. This is a high-touch client experience role within a small, close-knit team. As the first face and voice of the company, you will welcome clients in person, by phone, and by email while helping ensure every interaction reflects the company's commitment to quality, trust, and personalized service. The role combines hospitality, communication, organization, and coordination. You will help create a seamless client experience from the first interaction through appointments and follow-up, while also supporting the internal team and day-to-day office operations.

Responsibilities:

Serve as the first point of contact for clients, providing a warm and polished experience
Manage the front desk, phone calls, emails, appointments, confirmations, reminders, and follow-upMaintain accurate client records and information
Coordinate jewelry cleaning, inspections, repairs, and other service requests with internal team members, outside vendors, and artisans
Track client requests and follow through to completion
Coordinate with the internal team to prepare diamonds, gemstones, and jewelry for appointments
Support general office and administrative operations
Maintain confidentiality, discretion, and professionalism in all client interactions

Qualifications:

2+ years of client-facing experience in hospitality, concierge, luxury retail, private clubs, fine dining, boutique hotels, or a similar environment
Excellent written and verbal communication skills
Highly organized, detail-oriented, and strong on follow-through
Ability to manage multiple priorities while remaining calm and professional
Comfortable working closely with clients and collaborating within a small team
Strong judgment and discretion
Comfortable learning and using technology, CRM, scheduling, and other business systems
Genuine interest in diamonds and fine jewelry is a plus; industry experience is not required

Who You Are:

Warm, polished, and genuinely enjoy taking care of people
Clear and confident communicator, both in person and in writing
Professional, welcoming, and thoughtful in your approach
Collaborative and willing to step in wherever needed to support the team
Take pride in delivering an elevated client experience
Value quality service, strong relationships, and attention to detail

Compensation & Benefits:

$50,000$70,000 base salary, based on experience
Performance-based bonus opportunity15 days of PTO annuallyNYC/NYS paid safe and sick leave
Individual Coverage Health Reimbursement Arrangement (ICHRA)
Full-time, onsite position5 days per week / 40 hours
Saturday availability requiredJOB ID: 182224 #post
Marion Walker-Linsky

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