Inside Sales/Customer Service

Posted 2 days ago

express employment professionals defunctIndianapolis (IN)

Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel Interior Design Services

SENIORITY

Entry

SALARY

$21-$26 per hour

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About the role

Job Full Description Counter Sales / Customer Service Associate South Side Indianapolis | Full-TimeThe Specialized Recruiting Group of Express Employment is partnering with a reputable interior building materials company on the south side of Indianapolis to identify a qualified Inside Sales / Customer Service Associate. This opportunity offers a stable, team-oriented environment with long-term growth potential for the right candidate.

Position Summary: The Counter Sales / Customer Service Associate provides high-level customer support and sales assistance to contractors and walk-in customers. This position is responsible for managing customer interactions from initial inquiry through order completion while supporting internal teams to ensure smooth daily operations. Because this is a small, fast-paced environment, flexibility and a team-first mindset are critical to success.

Key Responsibilities:

Answer incoming phone calls and emails promptly and professionally
Greet and assist walk-in customers
Identify customer needs and recommend appropriate products and solutions
Up-sell and cross-sell additional products and supplies when appropriate
Prepare quotes, enter orders, and input job pricing accurately
Accept payments and apply them to the appropriate customer accounts
Support the outside sales team with order entry and customer coordination
Work closely with dispatch to schedule deliveries efficiently
Coordinate with warehouse staff for customer pickups and deliveries
Maintain showroom inventory, organization, and cleanliness
Reorder products to ensure inventory levels are maintained
Address and resolve customer service concerns professionally
Build relationships with new customers and maintain long-term customer partnerships
Gather customer feedback to help improve service and operations
Assist with merchandising and branch sales initiatives
Perform additional duties as assigned-this is a collaborative environment where everyone helps out

Qualifications:

1-2+ years of inside sales experience required
Experience with interior building products strongly preferred
Strong verbal and written communication skills
Excellent time-management and organizational abilities
Basic to intermediate computer skills, including MS Word and Excel
Ability to work effectively in a fast-paced environment
Detail-oriented with a strong customer-service focus
Positive attitude, team-player mentality, and willingness to learn
Comfortable handling difficult situations professionally

Pay & Benefits:

$21-$26 per hour, based on experience
Evaluation-to-hire opportunity
Medical, dental, and vision insurance
Paid holidays, vacation, and sick time 401(k) with company match
Employer-paid life insurance
Short-term and long-term disability coverage
Flexible Spending Account (FSA)
Employee assistance program

Schedule: Monday-Friday, 7:00 a.m. - 4:30 p.m. and a 30-minute lunch break

How to apply: Email your resume to with the email subject line "COUNTER SALES" or call 317-888-5700 Monday-Friday between 8am-5pm. Visit our office in person: 201 S. Emerson Ave., Suite 110 Greenwood, IN 46143 SE Corner of Main St. & Emerson - ½ mile off I-65S at the Greenwood exit 99. Next door to Starbucks. About Express Employment Professionals: At Express Employment Professionals, we're proud to be the go-to resource for job seekers and employers on the South Side of Indianapolis. Our mission is to connect driven professionals with respected employers across Indianapolis, Greenwood, Franklin, Shelbyville, and neighboring communities. Our Certified Professional Staffing Team excels in Contract and Direct Hire placements in Office Services, Engineering, Accounting & Finance, and Skilled Manufacturing. We're a no-cost solution for job seekers-our partner companies hire us directly to help them find the right talent. That means no fees, just real opportunities with quality employers. Indianapolis South, IN 2247 201 S Emerson Avenue Suite 110 Greenwood, IN 46143

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