Help Desk Technician
Posted yesterday
pomeroy technologiesPlano (TX)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers
SENIORITY
Junior
About the role
Customer Service RepresentativeUnder direct supervision responds to basic customer inquiries and requests.Essential Job FunctionsAnswers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.Records call on account history record with results of the inquiry; initiates required customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.Basic QualificationsHigh school diploma or G.E.D.Zero or more years of customer service or other telephone experienceExperience working with organizational functions and personnelExperience working with fax machines, computer software, and telephone technologyExperience working with and skilled in the use of help desk softwareOther QualificationsBasic business and analytical problem solving skillsBasic communication skillsAbility to follow oral and written directionsWork EnvironmentOffice environmentMay require shift work
Before you apply
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Your profile is current
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Two examples you can talk through
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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