Compliance Analyst
firstsourceThousand Oaks (CA)
About the role
Compliance Analyst The Compliance Analyst plays a critical role in supporting consumer and commercial account compliance operations for American Recovery Service Incorporated (ARSI) and its clients. This position is responsible for reviewing and processing complaints, disputes, fraud claims, and compliance-related requests while ensuring adherence to client guidelines, regulatory requirements, and internal procedures. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining professionalism and confidentiality. The schedule will be Monday - Friday | 7:00am - 3:00pm.
Key Responsibilities:
- Review and process consumer and commercial complaints for internal ARSI accounts and external legal partner accounts
- Place accounts on compliance hold when appropriate to ensure collection efforts cease during investigations
- Escalate complaints to clients within required timelines and ensure timely resolution and closure
- Investigate account concerns by collaborating with internal departments, legal partners, and client representatives
- Prepare and send compliance-related correspondence, including validation of debt requests and resolution letters
- Review and process disputes and fraud claims accurately and within client service level expectations
- Track account activity, follow up with partner banks and legal networks, and maintain accurate case documentation
- Review daily client reports to verify all account activity and submissions have been properly captured and reported
- Perform administrative support duties including mail processing, document preparation, printing, scanning, and outgoing correspondence
- Maintain confidentiality and compliance with company policies, client requirements, and applicable regulations
- Support additional compliance and operational projects as assigned
Required Skills & Qualifications:
- Excellent organizational skills with strong attention to detail and accuracy
- Strong written and verbal communication skills
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Ability to work both independently and collaboratively within a team setting
- Professional and customer-focused approach to handling sensitive information and communications
- Understanding of clerical and administrative procedures, including document management and reporting
- Ability to prepare and distribute time-sensitive correspondence within client-required timeframes
- Proficient in Microsoft Office Suite, including Outlook, Word, and Excel
Preferred Qualifications:
- Previous experience in compliance, collections, legal support, banking, financial services, or account resolution preferred
- Experience reviewing disputes, fraud claims, or consumer complaints is a plus
- Familiarity with consumer protection regulations and compliance processes preferred
- Why Join ARSI?Opportunity to grow within a nationally recognized organization
- Collaborative and professional team environment
- Hands-on experience in compliance and financial services operations
- Competitive compensation and benefits package
- Career development and advancement opportunities
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