Sr. Manager, Operations Intelligence & AI
toryburchJersey City (NJ)
About the role
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory.
Life @ToryBurch is Special Because: When you join us, you're joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.
Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
We have the best team in the world and believe in paying competitively and rewarding for high performance.
Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sample sales.
We are invested in your professional growth - you'll have access to free executive coaching on-demand.
We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
This Role is Tailor-Made for You Because: You are passionate about using data, analytics, automation, and artificial intelligence to solve complex business challenges and improve operational performance. You enjoy partnering across business and technology teams to translate strategic priorities into scalable reporting, process improvement, and AI-enabled solutions. You thrive balancing strategic thinking with hands‑on execution, leveraging data and emerging technologies to drive visibility, productivity, and decision‑making across the organization. A sense of humor is a plus!
A Day in the Life: The typical day is... atypical.
Key Responsibilities:
Operations Intelligence & Business SolutionsServe as the primary liaison among business stakeholders, Technology, and data teams, ensuring that business needs are accurately translated into scalable reporting, analytics, automation, and AI-enabled solutions.
Support the Sr. Director, Operations Reporting & Analytics in shaping the department's reporting and AI roadmap, backlog prioritization, adoption, and lifecycle management of analytics, automation, and AI solutions.
Own the business-side execution of approved changes, translating business requirements and Technology direction into usable reporting, analytics, automation, and AI-enabled solutions.
Develop and maintain business data models, reporting frameworks, metric definitions, information hierarchies, and business rules that support reporting and analytics.
Document data flows, source systems, business rules, and reporting dependencies to improve transparency and reduce technical debt within the department.
Identify gaps within existing data and reporting environments and recommend scalable solutions that improve data quality, operational visibility, and long‑term department capabilities.
Participate in Logistics & Distribution capability planning while maintaining clear ownership of operations reporting, analytics, automation, and AI deliverables.
AI, Automation & Digital InnovationIdentify and implement AI, automation, and intelligent workflow opportunities that streamline Logistics & Distribution processes and improve operational productivity.
Build, configure, and maintain Copilot agents, Power Platform solutions, automations, and other AI-enabled business tools within approved platforms and standards.
Evaluate and prioritize Logistics & Distribution AI use cases based on business value, operational impact, and scalability.
Support responsible AI governance, adoption, training, and value realization within the department.
Develop metrics that measure productivity gains, cost savings, adoption, and business outcomes from automation and AI investments.
Partner with Technology and business teams to operationalize governed AI solutions at scale.
Analytics, Reporting & InsightsDesign, develop, and maintain executive dashboards, KPI scorecards, and operational reporting solutions that enable data‑driven decision‑making across Logistics & Distribution as well as Supply Chain, Retail, and Finance partners.
Translate stakeholder re
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