Customer Service Representative 3680160

Location: Wheeling, Illinois – United States. On-site; local candidates required. FULL TIME, ON-SITE

Industry: Machine Tool Accessories / Work holding & Clamping Systems

Role Summary: Our client is an established international manufacturing group specializing in work holding and clamping systems for machine tools. The company is seeking a motivated Customer Service Representative / Inside Sales professional to support customers, distributors, and OEMs with product inquiries, quotations, orders, and follow-up. Strong communication, customer focus, work ethic, and willingness to learn are more important than specific product knowledge. Product training will be provided; advanced technical expertise is not required.

Customer Service & Sales Support: Respond promptly and professionally to customer inquiries by phone and email. Prepare accurate quotations for standard products and replacement components, and follow up on requests. Support order processing and communicate updates on availability, deliveries, and outstanding issues. Understand customer needs and help identify suitable products using training and available resources.

Internal Coordination: Involve Outside Sales, Product Management, or Engineering when requests require specialized technical support. Pass qualified opportunities to the appropriate sales representative and support follow-up. Work directly with colleagues to resolve issues quickly and keep customers informed.

Organization & Follow-Through: Maintain accurate customer, quotation, and order records. Manage multiple requests while maintaining attention to detail and responsiveness. Help improve service processes and build long-term customer relationships.

Candidate Profile: Experience in customer service, inside sales, sales support, or a similar customer-facing role. Background in manufacturing, industrial products, machinery, automation, or another technical environment strongly preferred. Direct work holding experience is not required; curiosity and the ability to learn technical products are essential. Strong verbal and written communication skills, particularly over the phone. Positive, professional, and approachable, with commercial aptitude and a strong customer-service mindset. Reliable, organized, and proactive, with consistent follow-through. Comfortable collaborating across departments and managing changing priorities. Degree not required; practical experience, aptitude, and attitude are valued. Freshly graduated engineers are welcome.

Additional Requirements: Based on-site in Wheeling, Illinois. Candidates must live within a reasonable commuting distance; relocation assistance is not anticipated. Compensation ABS depending on experience

Benefits: Medical insurance with 80% employer-paid premiums, plus an employer-funded HRA.Dental and vision insurance.401(k): 3% match, eligibility after one yearPTO12 paid holidays annually. Company-paid life, AD&D, and short- and long-term disability coverage. Healthcare and dependent care flexible spending accounts. Optional supplemental insurance coverage. Target start date: As soon as possible.