Representative II, Customer Service Operations

Shift:Monday-Friday | 10:00 AM - 6:30 PM ESTWhat Customer Operations Support contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolutionResponsibilitiesProvides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.Offers professional and timely service as a representative of Cardinal Health at-HomeSupports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questionsProvides problem resolution for order issues in a timely mannerMust be able to multitask in a fast-paced environment.Maintain standard Quality Assurance Metrics monthly.Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.Must maintain a distraction free workspace.QualificationsHigh School diploma, GED or equivalent, or equivalent work experience, preferred2-4 years' experience in Customer Service preferredPrior computer experience using Microsoft Office systems requiredTeam-oriented mindsetDemonstrate a passion for healthcareStrong organizational skills and attention to detailWhat is expected of you and others at this levelApplies acquired job skills and company policies and procedures to complete standard tasks.Works on routine assignments that require basic problem resolution.Refers to policies and past practices for guidance, including usage of SOP's and written instructions.Receives general directions on standard work; receives detailed instruction on new assignments.Consults with supervisors or senior peers on complex and unusual problems.Anticipated hourly range: $15.70 per hour to $22.50 per hourBonus eligible: NoBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 09/21/2026*if interested in opportunity, please submit application as soon as possible.The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an EqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)