Guest Experience Lead & Scheduling Coach
better talentNew York (NY)
About the role
Seacoast 2 Summit Vacation Rentals is seeking a Guest Experience Team Lead to mentor a growing GX team while staying hands-on with guest communications. You will own guest interaction quality, manage team schedules, and lead the adoption of GX tools such as Hostbuddy and Guesty to keep operations smooth.
The role requires calm leadership, 3–5 years in hospitality guest messaging and coaching, strong English, and a flexible schedule including weekends.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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