Operations Manager - Livonia

What You Will Be Responsible For: Lead the daily launch and coordination of our professional cleaning teams. Manage schedules, routes, call-offs, coverage changes, and customer communication. Recruit, interview, onboard, train, and retain dependable hourly employees. Set clear expectations and address attendance or performance problems promptly. Coach and motivate employees while maintaining accountability and high standards. Monitor quality through customer feedback, field inspections, documentation, and follow-up. Respond to customer concerns and work to prevent unnecessary cancellations. Maintain accurate employee, customer, and operational information. Track key performance indicators, including attendance, staffing, route capacity, quality, customer retention, and productivity. Identify opportunities to grow the business through excellent service, referrals, and community relationships. Work alongside the team and provide field support when operationally necessary.

What Success Looks Like: A successful Branch Operations Manager will:

• Create an organized and consistent daily operation.
• Respond calmly and decisively to early-morning staffing challenges.
• Build a dependable and accountable team.
• Improve service quality and customer retention.
• Communicate clearly with employees, customers, and senior leadership.
• Use performance information to identify problems and take corrective action.
• Balance employee support with the responsibility to enforce company standards.
• The Experience We ValueWe welcome applicants with leadership or coordination experience from service-based and fast-paced environments, including:
• In-home healthcare scheduling or client-care coordination
• Hospitality, restaurants, or high-volume customer service
• Retail leadership
• Teaching or educational leadership
• Office management
• Workforce re-entry with relevant leadership, scheduling, budgeting, customer-service, or project-management experience
• Field-service or multi-location operations
• Direct residential-cleaning experience is not required. We are looking for transferable leadership ability, sound judgment, urgency, organization, and a willingness to learn our systems.