Service Coordinator

Duties & Responsibilities: Field incoming service-related phone calls and efficiently schedule technicians Coordinate service work, preventative maintenance contracts, and call-out schedules Provide customers with friendly, professional support Proactively notify customers to maintain service schedules Ensure accurate pricing and job ticket information for timely invoicing Order parts and manage shipping and receiving activities Maintain accurate records, including ISO documentation, vehicle maintenance, and training records Support service operations as backup to the Service Manager

Requirements: Qualifications & Education High School Diploma or equivalent Proven initiative and positive attitude Highly dependable and reliable Ability to work overtime when required Basic computer and software proficiency Ability to pass a drug test and background check

Preferred Skills: Strong multitasking ability Excellent organizational skills Service-related or dispatch background Position Type & Schedule Full-time position Monday through Friday, 8:00 a.m. – 5:00 p.m.

Physical Requirements: While performing the duties of this job, the employee is frequently required to sit, talk, and hear; use hands to finger, grasp, handle, or operate tools and equipment. The employee may occasionally be required to stand, walk, reach, balance, stoop, kneel, crouch, and lift, push, or pull objects up to 50 pounds. Specific vision abilities include close vision and the ability to adjust focus. Benefits & CompensationKSS offers a competitive benefits package, including: Medical insurance through HighmarkFSA & HSA healthcare options Dental and Vision insurance Short-Term & Long-Term Disability Basic & Voluntary Life and AD&D insurance Critical Illness, Accident, and Hospital Indemnity plans 401(k) with 4% company match 80 hours of Paid Time Off (PTO)Company-provided PPEAdditional Information This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice. Proof of authorization to work lawfully in the United States is required. Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.