Call Center Representative

Posted yesterday

a2z buildersDenver (CO)

Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

About the role

Benefits 401(k) Competitive salary Health insurance Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a friendly, professional, and reliable Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.ResponsibilitiesReceive inbound calls and place outbound calls Identify the reason for the customer's call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customersDocument all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Call Center Representative or in a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

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