Client Experience Supervisor: Lead, Elevate Service

Posted 16 days ago

rxinsiderEast Longmeadow (MA)

First-Line Supervisors of Personal Service Workers All Other Personal Services

SENIORITY

Senior

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About the role

Pace is hiring a Client Experience Supervisor to manage client relationships, support satisfaction and retention, and oversee the client experience team. This role serves as a key escalation point, partners across teams, and uses feedback and performance data to strengthen service delivery and growth. You will lead a team focused on delivering exceptional client service, building strong relationships, and ensuring timely delivery of services to our customers in a fast-paced environment.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.