Operations Assistant

Posted 3 days ago

involtaDuluth (MN)

Office Clerks, General Computer Facilities Management Services

SENIORITY

Junior

SALARY

$33,990-45,000 annually

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About the role

Ark is looking for an energetic and customer-focused Operations Assistant to join our growing team. The Operations Assistant plays a vital role in the customer's experience at Ark as they are often the first point of contract with our customers. In addition, the Operations Assistant, while under general supervision, will provide administrative support along with clerical tasks for the Data Center Operations group, clients, staff and/or contractors. This is a full-time position, located on site at the Duluth Data Center.

Essential Duties and Responsibilities:

Manages a ticket queue and escalate issues to appropriate team members
Manages ordering and stocking of office and break room supplies
Performs immediate cleaning duties necessary to maintain a clean and safe facility
Performs other maintenance duties as assigned by the Director of Data Center Operations
Responsible for managing incoming and outgoing shipments. This includes the preparation of outgoing packages, return shipments and receipt of deliveries.
Manages bi-annual physical access audits for colocation customers
Manages conference room reservations requested by internal team members or by customers
Creates purchase orders and places material orders with vendors
Assists with coordinating planned PM events with DC Manager
Handles new customer security registration for physical access to facility
Handles temporary badging for visitors/vendors/contractors
Supports escort of visitors/vendors per ticket request, as needed
Assists with documenting circuit handoffs utilizing DC Operations cross connect record workbook
Assists with document management and quality assurance for all DC Operations information
Checks PO Box at least weekly and sorts/delivers mail to everyone in the office
Stays current with Data Center training on processes and procedures as they are created or revised and as directed by the Director of Data Center Operations
Ability to support Data Center Audits and Certifications
Additional duties, as assigned Requirements
2+ years of customer service experience
Proficient with Microsoft Office applications
Effectively communicate, orally and in writing
Understand and follow oral and written instructions
Ability to prioritize and manage multi-functional tasks
Ability to work effectively under pressure, and against strict time constraints
Ability to work individually or as a team member in a cooperative work environment Working Conditions:
Office based with access to areas of the data center
Regularly lifting up to 20 pounds Compensation: The compensation for this position is $33,990-45,000 annually. Final offer amounts are determined by multiple factors including experience and skillsets.

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