Front Desk Associate Med Spa
laser skin medspaGlen Mills (PA)
Front Desk Associate Med Spa
Posted yesterday
laser skin medspaGlen Mills (PA)
SENIORITY
Junior
About the role
Benefits:
401(k) matching
Competitive salary
Employee discounts
Opportunity for advancement
LaserSkin MedSpa seeks exceptional individuals who are passionate about helping build self-confidence in our clients with the power of medical aesthetics. Our spa empowers people through education-based treatment plans, not a typical sales-first Medspa. Come work for a company that values your education and skills and puts you first. A collaborative, fun, and inspiring work environment with competitive benefits and incredible support!
Position Title
Front Desk Associate
Department
Customer Service
Reports to
Spa Manager
Coordinate Positions
Front Desk Associate works closely with the Spa Manager, Nurse, Aesthetic Injector/Wellness Specialist, Esthetician, etc.
Summary (Purpose):
The Front Desk Associate ensures guests have an exceptional experience when they call or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receiving their services promptly and professionally. The Front Desk Associate must embody LaserSkin MedSpa's core values and reflect them through interactions and behaviors. Front Desk Associates must continually meet guest expectations by responding to guest questions and inquiries, managing the guest intake process, ensuring a clean and organized workspace, providing excellent communication and administrative services, supporting the sales process, and representing the LaserSkin MedSpa brand at the highest level.
Qualifications:
Professional in appearance
Excellent interpersonal and social intelligence
Personable and possess the confidence necessary to engage the sales process
Friendly, caring, and compassionate
Passion for aesthetics and the desire to learn more about the industry
A desire to continually improve
Career-minded
Team-oriented and willing to do what it takes to help the team succeed
Taking ownership of their role in the success of the business
Goal-oriented and driven to achieve
Prior Med Spa Experience
Work history includes last Customer Service Training
Significant Functions (Primary Duties and Responsibilities):
Reflect LaserSkin MedSpa core values in every interaction
Greet guests and answer phone calls
Pamper and serve the guests
Gather accurate guest information and ensure the completion of all necessary forms and paperwork
Schedule guest services; assist in filling openings in the schedule, as well as rescheduling guest cancellations
Maintain a clean and tidy work environment and lobby area
Record and bill treatments accurately and on time, ensuring required discounts, rewards points, and special offers are applied accordingly
Confirm guest appointments and procedures, making sure the scheduled treatments are accurate and book in a suitable time frame; review all health and Spa policies with guests
Respond to email and voice messages promptly
Provide accurate spa services and treatment information to guests
Use initiative when dealing with guests who have contraindications to find suitable alternatives
Perform general administrative duties, ensuring required information is accurately recorded, maintained, and communicated
Maintain retail environment by organizing and replenishing products
Ensure required opening and closing procedures are performed to satisfaction and all daily checklists are completed and recorded appropriately
Demonstrate high levels of guest service and satisfaction by going the extra mile and exceeding expectations
Drive sales and achieve sales targets for promotions, services, and treatment launches
Assist the Spa Manager as directed and carry out reasonable tasks allocated
Essential Behavioral Characteristics
Ethical
Positive attitude
Enthusiastic
Team orientation
Self-motivated
Self-directed
Empathetic
Creative
Tenacious
Integrity
Honesty
Trustworthy
Outgoing
Detail oriented
Problem solver
Responsible
Relationship oriented
Essential Skills
Organized
Responsive
Adaptive, flexible, and able to multi-task
Continuous improvement mentality
Effective communication
Time management/self-management
Qualifications:
Possess a thorough knowledge of spa services
Have excellent interpersonal skills and customer service orientation
Possess excellent cleanliness and sanitation skills
Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques, and treatment plans
Physical/Mental Requirements: Standing for extended periods
Ability to lift at least 30lbs
Exposure to blood and bodily fluidsContinual use of manual dexterity, gross motor skills, bi-manual dexterity, and fine motor skills
Job Type: Full-time or Part-time
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