Guest Experience Lead — Front Desk Supervisor

Posted yesterday

hei hotelsBrooklyn (NY)

First-Line Supervisors of Personal Service Workers Hotels (except Casino Hotels) and Motels

SENIORITY

Mid

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About the role

HEI Hotels and Resorts seeks a Front Desk Supervisor for the Doubletree Austin, on-site in Austin, TX. You will support the Front Office Manager to ensure smooth check-in/check-out, guest satisfaction, and adherence to brand standards. The role requires strong customer service, clear communication, and ability to resolve conflicts. You will supervise front desk staff, manage registrations, and handle routine financial tasks with accuracy and professionalism.

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Your profile is current

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.