Customer Service Assistant I

Customer Service Assistant Welcome to Steelscape. With a team of 400 strong, our people are our strength. We are a leading west-coast manufacturer of coated and painted metal for the construction industry, providing enduring products, inspiring design options, and superior customer experience building a foundation of strength, beauty, and performance within our communities. We sit alongside our colleagues at ASC Profiles as part of NS BlueScope Coated Products North America, a joint venture between BlueScope and Nippon Steel. Primary Purpose The purpose of this position is to provide support to the Customer Service Department by assisting with customer service representative backup coverage, order entry, generating and updating reports, helping customers with order status updates, following up with other departments on late orders, and managing coil cleanup and quotations. Primary Duties & Responsibilities In addition to complying with all safety and environmental policies and contributing to the company's Zero Harm commitment, the Customer Service Assistant performs the following duties: Assist in customer service representative backup coverage by being proficient in Steelscape product offerings, capabilities, and operational procedures. Enter customer orders into order management software according to company policy and procedures, including the order confirmation process. Generate, update, and load customer reports on a regular basis. Perform follow-up tasks such as proofreading orders, reviewing held coils, clarifying orders, tracking delayed shipments, and coordinating with internal departments. Support customer service and account managers by preparing or updating quotes using the web quote system. Participate in special projects and contribute to process improvement initiatives. Key Relationships Lead Customer Service Representative Customer Service RepresentativeVP of SalesSales Managers Account Managers Sales Analysts Support departments: production planning, operations, purchasing, credit, transport Quantitative ScopeNo direct supervision of employees or vendors No assigned payroll, budget, or revenue accountability No authorization to spend company funds

BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.