Customer Relations Manager II Call Center Leader

Posted 20 days ago

exchangeDallas (TX)

General and Operations Managers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

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About the role

The Exchange in Dallas, TX is seeking an experienced call center operations manager to supervise daily credit call center activities and lead a team of supervisors. This onsite role emphasizes delivering exceptional customer service and resolving complex inquiries. Candidates should have five years of customer service managerial experience (or a Bachelor's with three years of supervisory experience) and strong Microsoft Office skills.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.