Provider Experience Advocate

Posted yesterday

virtual vocationsDenver (CO)

Patient RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

About the role

Working remotely on a contract basis, the Provider Experience Advocate will manage approximately 500-600 tickets weekly, providing timely assistance to therapists and ensuring they have the necessary resources and support for success. Key responsibilities Efficiently handle therapist inquiries, including escalated or complex issues requiring cross-team coordination Identify trends in inquiries and collaborate with internal teams to recommend process improvements Maintain comprehensive knowledge of platform tools and policies to effectively guide therapists Required qualifications 1-2 years of experience in a contact center or similar customer-facing role Proven ability to manage a high-volume workload with attention to detail and efficiency Skilled in handling escalated inquiries with sound judgment and problem-solving ability Adaptable and proactive, with the capability to support new initiatives and strategic projects Ability to work independently in a remote team environment

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