Specialized Research Analyst

Posted 2 days ago

virtual vocationsDenver (CO)

Customer Service RepresentativesOther Activities Related to Credit Intermediation

SENIORITY

Junior

About the role

Providing high-quality customer service remotely, the full-time Specialized Research Analyst will respond to merchant inquiries regarding credit card processing, troubleshoot issues, and communicate relevant policies and procedures. Key responsibilities Respond to telephone inquiries and requests from merchants regarding credit card processing support Troubleshoot and diagnose problems with service and credit card processing terminals, providing effective solutions Communicate applicable policies and procedures to merchants and request exceptions as appropriate Required qualifications High school diploma or equivalent One to two years of customer service experience Thorough knowledge of products and services related to credit card processing Proficient computer navigation skills, including Microsoft Office applications Proven commitment to high-quality customer service

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.