Director of Customer Solutions

Posted today

virtual vocationsDenver (CO)

Sales ManagersAdvertising Agencies

SENIORITY

Manager

About the role

To drive cohesive client solutions, the full-time remote Director of Customer Solutions will oversee strategy and operational execution across Customer Success, Media Services, and Creative Services, ensuring alignment with client objectives and agency growth goals. Key Responsibilities: Oversee strategic coordination between service teams to deliver a seamless client experience Build and maintain high-trust relationships with key customers throughout the engagement lifecycle Identify revenue growth opportunities within the existing customer base and support business development efforts Required Qualifications: Proven experience in a leadership role within customer success, media, or creative services Strong understanding of media and creative disciplines and their operational processes Ability to analyze industry trends and propose innovative solutions aligned with client needs Experience in managing teams and fostering a collaborative work environment Demonstrated success in building customer relationships and driving revenue growth

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.