Program Manager – Microsoft Dynamics 365

About the role: We are seeking an experienced Program Manager - Microsoft Dynamics 365 / Strategic Accounts to lead complex D365 programs, manage executive relationships, support account growth, and contribute to solution strategy. The ideal candidate will have strong program management experience, proven executive presence, C-level stakeholder experience, and the ability to help shape practical business and technology solutions.

Essential Functions: Lead Microsoft Dynamics 365 programs and strategic client engagements. Engage directly with C-level executives, senior leaders, and client decision-makers. Help shape solution approaches by understanding business needs, operational challenges, and technology priorities. Partner with solution architects, functional teams, technical teams, sales, and account management to define practical D365 solutions. Manage program governance, timelines, risks, issues, budgets, dependencies, and stakeholder communication. Lead steering committees, executive reviews, discovery discussions, and program status meetings. Support pre-sales activities including proposal inputs, delivery approach, estimation support, and solution positioning. Drive alignment between client priorities, solution strategy, and delivery execution. Identify opportunities for account growth, process improvement, and technology adoption. Manage escalations, client expectations, and cross-functional delivery priorities. Support programs in retail, supply chain, commerce, order management, inventory, or related industries. Ensure delivery quality, business value, and strong stakeholder engagement.

Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field. 10+ years of experience in program management, delivery leadership, consulting, or enterprise technology programs. Experience managing Microsoft Dynamics 365 programs or large enterprise business application programs. Proven experience working directly with C-level executives and senior leadership stakeholders. Strong executive presence with the ability to manage senior client relationships, lead executive governance meetings, and influence decision-makers. Ability to contribute to solution strategy, business process discussions, and technology recommendations. Strong understanding of implementation lifecycle, managed services, risks, scope, and delivery governance. Experience supporting strategic accounts, account growth, pre-sales discussions, or deal strategy. Experience leading governance meetings, steering committees, and executive reporting. Experience with retail, supply chain, commerce, order management, inventory, or related business processes. Strong leadership, communication, presentation, problem-solving, and stakeholder management skills. Ability to work onsite in New Hampshire or travel 50–75% as needed.