Sr. Customer Operations Account Manager
advanced micro devicesSan Jose (CA)
Sr. Customer Operations Account Manager
Posted yesterday
advanced micro devicesSan Jose (CA)
SENIORITY
Lead
About the role
Senior Customer Operations Account Manager At AMD, we believe technology has the power to solve the world's most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future. Whether you're designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward. Join us and, together, we'll advance your career. AMD is looking for a Senior Customer Operations Account Manager to lead operations for one of our most strategic AI infrastructure customers. As one of the customer's main operational partners, you'll run day to day operations working with a broad ecosystem of partners both internal and external to AMD. You'll make AMD a predictable, transparent supplier at scale, and you'll help to stand up the operating model, governance, and engagement from the start of the relationship. The role covers a wide range: one day you're deep in the details of a time-critical recovery, and the next you're discussing supply chain strategy, risk tradeoffs, and long-term planning with the customer's senior leaders. This role builds and maintains strong, sustained relationships across both customer and AMD organizations at operational and management levels. Leveraging these partnerships, the Senior Manager ensures alignment of expectations, drives continuous improvement in operational processes, and effectively resolves issues related to orders, supply, delivery, forecasting, and other key operational areas. You'll succeed here by influencing across AMD without formal authority. You'll bring together Business Units, Planning, Operations, Quality, Finance, and Sales around a single customer commitment. You'll turn complex data into clear, decision-ready recommendations for executive reviews, and you'll know when to push hard and when to build alignment first. The ideal candidate has demonstrated years of experience in supply chain, customer operations, or program management in semiconductors, data center, or high-tech hardware, ideally supporting hyperscale customers. You bring strong business judgment, executive presence, and real comfort with complex, multi-partner supply chains. Most of all, you're a builder who does well in ambiguity, earns trust inside and outside AMD, and gets results.
Key Responsibilities:
- Leads customer-facing team which is responsible for all operational aspects between AMD and its customer
- Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
- Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
- Build consensus within team and help to remove obstacles for employees
- Develop self and team, provide the tools and training to achieve goals, support career planning, and to enhance the organization's capability
- Mentor and coach team to proliferate knowledge and strive to close any gaps
- Enable effective and efficient service through operational excellence and customer collaboration
- Provide leadership and collect feedback in the implementation of new processes in support of the strategy
- Leads customer quarterly business reviews and operational meetings
- Provide guidance and support on operational issue resolution
- Support customer operations through a high-level understanding of business processes and procedures
- Preferred Experience
- Extensive related industry experience with demonstrated semiconductor expertise
- Experience with Data Center industry
- Demonstrated leadership skills with ability to influence all levels of management
- Demonstrated AI adoption and usage for analytics and project management
- Ability to create tools using Power Query preferred
- Project management experience including enablement of complex supply chain models
- Possess understanding of business strategy and the ability to identify areas for process improvement
- Strong problem-solving skills and the ability to implement solutions
- Ability to write executive communications
- Strong oral and presentation skills, and can discuss operational concepts with customer, management and team
- Strong Excel, PowerPoint and Power BI skills
- Ability to manage conflict internally and externally
- Experience in developing and strengthening customer relationships
- Strong analytical skills required, with the ability to manage cross functional dependencies
- Minimal travel may be required
- Ability to deal with uncertainty
- Takes mentoring role providing feedback and coaching to fellow team members
- Academic Credentials: Bachelor's degree
Location: San Jose, CAThis role is not eligible for visa sponsorship.
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