Asst-Office Operations - Full Time - Novi

Posted 3 days ago

henry ford health systemDearborn (MI)

Office Clerks, General Offices of Physicians (except Mental Health Specialists)

SENIORITY

Mid

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About the role

Job Title Facility/Security/Support Services Job Description Provides customer service, administrative, and clerical support to patients and customers in a medical office setting. Responsible for patient registration, appointment scheduling, insurance verification, medical record requests, payment collection, and general office support to ensure efficient daily operations and a positive patient experience.

Key Responsibilities: Greets patients and visitors and provides excellent customer service. Checks patients in and out and obtains required documentation. Verifies and updates patient demographic and insurance information. Obtains and verifies insurance authorizations and precertifications. Schedules and confirms patient appointments. Processes medical record release requests. Enters, reviews, and submits daily charges for patient procedures and services. Collects copayments and other patient payments. Reconciles daily reports and deposits for accuracy. Provides general administrative and clerical support to the assigned area. Performs other duties as assigned.

Education And Experience: Required High School Diploma or equivalent OR one (1) year of applicable cumulative job-specific experience required. Required professional licensure or certification may be considered in lieu of education or experience, when applicable. Previous healthcare or customer service experience preferred. Schedule & Location Monday–Friday; no weekends or holidays. Rotating start times based on patient volumes: 7:30 a.m., 7:45 a.m., 8:00 a.m., 8:15 a.m., or 8:30 a.m. Primary locations: Farmington Hills and Novi. Occasional travel to Dearborn may be required. Schedule and work location may vary based on patient volumes and operational needs.

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