Global Process & CX Excellence SME

Posted 14 days ago

maersk companyCharlotte (NC)

Management AnalystsOther Management Consulting Services

SENIORITY

Mid

About the role

Maersk in Charlotte is seeking a Subject Matter Expert to support our Ground Freight organization, acting as a trusted advisor across Customer Experience and Operations. You will be the go‑to resource for process knowledge, systems understanding, and continuous improvement initiatives, collaborating with product teams, stations, hubs and customer‑facing groups. The role emphasizes process consistency, compliance, and productivity gains while enabling major customer implementations and shaping #J-18808-Ljbffr

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.