IT Service Desk Analyst
catapult solutions groupDenver (CO)
$29/hr
ApplyAbout the role
Location: Remote (Will need to cater to PST)
Type: Contract w/ potential for extension
Compensation:
$29/hrAboutWe're looking for a customer-focused IT Service Desk Analyst to provide first- and second-level technical support to internal employees in a fast-paced enterprise environment. You'll troubleshoot a wide range of hardware, software, connectivity, and access issues while supporting users through phone, chat, and Slack. If you enjoy solving technical problems, communicating with customers, and taking ownership of issues from start to finish, we'd love to hear from you.
What You'll Do:
- Provide first- and second-level technical support to internal employees
- Troubleshoot Windows, Office 365, VPN, hardware, software, and connectivity issues
- Support users through phone, chat, and Slack
- Document incidents and resolutions using Service
- NowManage user accounts and security groups within Active Directory
- Deploy software and updates using endpoint management tools
- Install and maintain hardware, software, and peripherals
- Support security and encryption-related issues
- Create and improve knowledge base documentation
- Identify root causes and communicate technical solutions clearly
- Take ownership of support requests through resolution
- Collaborate with teammates to resolve aging or complex incidents
What We're Looking For:
- Previous Service Desk or Desktop Support experienceExperience supporting Microsoft Windows in a corporate environment
- Office 365 administration and troubleshooting experience
- Active Directory user administration experience
- ServiceNow experienceExperience supporting VPN connectivity
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication
- Ability to work in a fast-paced support environment
- Strong customer service mindset
Before you apply
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Your profile is current
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A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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