Guest Services Agent - Worlds of Fun Village

Posted 12 days ago

worlds of funKansas City (MO)

Amusement and Recreation Attendants All Other Amusement and Recreation Industries

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About the role

Guest Services Agent

Department: Village

Reports To: Village Lead

Position Type: Seasonal About the JobWant a summer job where you get to help people and be part of the fun? As a Guest Services Agent at Worlds of Fun Village, you'll be the friendly face guests turn to for help, answers, and park information. If you're outgoing, helpful, and enjoy working with people, this is a great way to gain customer service experience while enjoying an exciting environment. Why Work at Worlds of Fun Village? Free park admission Team member ride nights and special events Flexible scheduling On-the-job training provided Great experience for communication, problem-solving, and customer service skills

What You'll Do:

Greet guests and help answer questions about the park
Check-in/Check-out guests who are staying at the Village
Handle transactions accurately and responsibly
Listen to guest concerns or feedback and help find solutions
Respond to guests in person, by phone, or electronically
Maintain a clean, friendly, and welcoming work area
Use multiple computer systems to assist guests
Help create a positive guest experience every day
Assist with restocking the Village store Assist with additional duties as assigned by leadership

What We're Looking For:

Minimum age: 18 Friendly, positive attitude and strong communication skills
Comfortable speaking with guests face-to-face and over the phone
Ability to multitask and stay calm in busy situations
Willingness to work evenings, weekends, and holidays
Ability to adapt quickly and problem-solve
Comfortable using computers and learning new systems
Able to stand for long periods and work outdoors in various weather
For restocking the Village Store: ability to lift up to 40 lbs
Strong teamwork skills and professional behavior
Other Duties

Additional responsibilities may be assigned as needed to support park operations. Ready to Apply? Apply online at Enchanted Parks.com/Jobs Enchanted Parks is a Smoke-Free, Drug-Free Equal Opportunity Employer.

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