Ticketing Specialist - Flex Schedule

Position Summary: • Provides excellent customer and box office services to all patrons, artists, staff, donors, partners and visitors in a friendly and engaging manner as part of providing a high-quality theatrical experience and furnishing an excellent venue for artists.• Excellent and friendly customer service—be a patron advocate.• Answer incoming calls.• Make outgoing calls.• Sell, reserve and reschedule tickets• Answer questions about all theater information—tickets, shows, policies, etc.• Work together with other Box Office Reps on assigned tasks.• Complete required training.• Use ticketing system (Audience View), including ongoing education in Audience View to improve patron experience both over the phone and in person.• Prepare tickets and door reports for performances.• Assist Front of House with customer service needs.• Daily data management and reporting in Tessitura as requested.• Receive shipments and take in and put out the mail daily.• Maintain a clean and orderly workspace, and other cleaning and maintenance tasks as asked.• Maintain a clean, well-groomed appearance.• Help whenever asked with multiple tasks.• Expected to work some weekends and evening hours.• Other duties as assigned Skills and Education• Passion for theater.• High school diploma required.• Associates degree is a plus!• Cheerful and friendly with a highly personable and customer service-oriented approach.• Effective telephone, computer, and organizational skills.• Collaboration, time management, problem solving, attention to detail, and multi-tasking.• Ability to interact effectively in a professional, diplomatic and mature manner with patrons, artists, staff, donors, partners and visitors at all levels, both in writing and in person.• Ability to calmly and efficiently adjust to new procedures, systems, or schedule changes.• Ability to stay composed under pressure, have a good attitude, and execute expectations keeping priorities and business needs in mind