Call Center Customer Service

GENERAL DESCRIPTION OF THE JOB:Work involves answering the telephone, taking customer orders and scheduling work to be performed by the service department. Performance of simple clerical work will also be required.JOB ACTIVITIES:Ambassador and spokesperson for the companyActs as the spokesman for the customer, communicating to the company: what thecustomer wants, when they would like it, and how they would like it done Communicate with the customer and answer their questions and concernsAssist callers in understanding their problem and communicate fee's, method ofservice, and payment options Utilizes scheduling priorities to schedule an appointment timeAnswers phones correctly and in a professional manner.Takes calls correctly using scripts and professional practice stepsEnters all customer data in the computerComplete customer lettersMaintains invoice filesMarketing preparation (letters, invoice packets)Work as a team with other team membersUnderstand and follow all company philosophies, policies and proceduresUnderstand and follow written and verbal instructions givenRepresent the company in a professional mannerPerform related work as assignedMeet company performance standards per performance reviewsFollow all company safety rules and requirementsAssists administration however requestedOffers ICPO's as neededQualificationsGENERAL QUALIFICATIONS and REQUIREMENTS:Experience and Training, Education, Knowledge, Skills & Abilities:Should have experience in the area of customer serviceOn the job training will be providedSome dispatching experience helpful, but not necessaryHigh school diploma or GEDSome knowledge of the Windows Operating system