Workforce Specialist - Call Center

Posted 3 days ago

automated health systemsPittsburgh (PA)

Human Resources Specialists Telemarketing Bureaus and Other Contact Centers

SENIORITY

Mid

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About the role

Automated Health Systems is seeking a Workforce Specialist to support contact center workforce operations and staffing coordination. This position is remote.

Benefits: Health, dental, and vision insurance 401(k) Employee wellness program Training and career growth opportunities ResponsibilitiesMonitor schedule adherence and staffing levels Assist with workforce reporting and data tracking Provide technical assistance to staff when needed Direct staff to internal support resources Support workforce planning and call queue assignments Troubleshoot operational or staffing issues Assist with reporting and process improvement efforts QualificationsAssociate degree in related field preferred or equivalent experience 2+ years of contact center or human services experience required Strong communication and computer skills Ability to manage multiple tasks and analyze workforce data Bilingual skills are a plus Automated Health Systems is an Equal Opportunity Employer.

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