Customer Service Clerks
balls food storesPrairie Village (KS)
About the role
Customer Service / Cash Office ClerkWe are looking for a dependable and customer-focused Customer Service / Cash Office Clerk who thrives in a fast-paced retail environment and values accuracy in every detail. In this role, you'll play a key part in supporting front-end operations-balancing cash office responsibilities with direct guest interaction to ensure every transaction is handled smoothly and professionally. At Hen House, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots. If you're someone who enjoys staying organized, solving problems, and being a trusted part of daily store operations, this is a great opportunity to grow your skills and make an impact.
Key Responsibilities & Duties:
- Support exceptional guest hospitality by providing friendly, professional service and resolving guest questions or concerns efficiently
- Handle cash office functions including counting drawers, preparing deposits, verifying cash balances, and maintaining accurate records
- Ensure all cash handling procedures are followed to support accuracy, security, and compliance
- Operate cash registers to accurately process transactions, including cash, credit, and digital payments
- Scan items, verify pricing, and ensure accurate totals while maintaining efficient checkout speeds
- Provide change, issue receipts, and handle returns or exchanges in accordance with company policies
- Assist with front-end operations including register support, bagging, and maintaining organized checkout areas
- Maintain organization and security of cash, safe, and cash office areas
- Report discrepancies, shortages, or overages in a timely manner
- Communicate clearly with leadership and teammates regarding cash flow, issues, and operational needs
- Maintain a clean, organized, and safe work environment
- Follow company policies, loss prevention practices, and safety standards at all times
- Collaborate with teammates across departments to support store operations and guest satisfaction
- Remain productive during slower periods by assisting with front-end or administrative tasks
Minimum Qualifications
Required: High school diploma, GED, or equivalent work experience
Required: Ability to work a flexible schedule, including evenings, weekends, and holidays
Preferred: Experience in grocery or retail environments
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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