Senior Dialer Analyst

Posted today

virtual vocationsDenver (CO)

Bill and Account CollectorsTelemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

About the role

To support dialer operations for Personal Loans, Credit Cards, and Loan Origination Outreach, the full-time Senior Dialer Analyst will manage daily operations, drive efficiency improvements, and ensure compliance with regulations while collaborating with various teams. Key responsibilities Manage daily dialer operations, ensuring timely campaign starts and efficiency targets are met Create and maintain dashboards to track metrics and analyze dialer performance for improvement recommendations Ensure compliance with dialing regulations and partner with stakeholders to establish control inventories and workflows Required qualifications Experience in a fast-paced collections call center environment Knowledge of outbound collection regulations (FDCPA, Reg F, TCPA, and state laws) Proven ability to analyze complex data sets, with experience in Tableau or similar tools preferred Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant experience Experience with risk data, reporting, and analysis in highly-matrixed environments

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.