Customer Service Supervisor

1003745455 Lee Summit Road, Lees Summit, Missouri 64064 Position Overview Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures are adhered to and call standards are met. Handles and resolves escalated customer complaints and issues. Provides training and feedback to customer service representatives. Responsibilities Monitor activities of associates to ensure maximum efficiency of the team. Ensure that all policies and procedures are adhered to and call standards are met. Handle and resolve escalated customer complaints and issues. Ensure adherence to work schedule. Provide coaching and call support to associates. Evaluate staff performance and administer disciplinary actions consistent with company policy. Interview and hire customer service associates. May travel on business for meetings or events as needed. Education and Experience Requirements Associate’s degree and 3+ years of customer service or related experience required, or an equivalent combination of education and experience. 1–2 years of supervisory or management experience required. Knowledge, Skills, and Abilities Knowledge of customer service practices and processes. Supervisory management and leadership skills, including coaching and performance management. Organizational and process management and leadership skills. Written and verbal communication skills, including delivering presentations. Business process analysis skills. Attention to detail and analytical skills. Ability to operate independently and collaboratively within a team. Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Physical Demands & Working Conditions Regularly required to: Sit, stand, and walk. Use hands and arms to handle, feel or reach. Speak and hear. Use close vision abilities. Occasionally required to: Lift or move up to 25 lbs. Stoop, kneel, crouch or crawl. Pay Ranges $43,528.00 – $72,546.00 Benefits Medical/Dental/Vision insurance and company-matching 401(k) in addition to other programs and perks. EEO Statement TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity / Affimative Action Employer - Minorities / Females / Protected Veterans / Individuals with Disabilities. To learn more, please visit our website. Veteran Statement TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. #J-18808-Ljbffr