Customer Care Advocate
$15.00 - $16.00 per hour
Apply (opens in a new tab)Customer Care Advocate
Posted yesterday
SENIORITY
Junior
SALARY
$15.00 - $16.00 per hour
About the role
- Medical, Dental, and Vision insurances from premium providers 401K with matching
- Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
- Tuition Reimbursement
- Paid Time Off and Wellness Days
- Listen and offer solutions to upset customers
- Ability to navigate through multiple systems and screens
- Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
- Identify and escalate priority issues to the leadership team
- Accurately process and record call transactions
- Manage Call time effectively in order to obtain performance criteria objectives
- Excellent phone etiquette with the ability to speak clearly and professionally
- Experience with debt collections, call center work, or soft sales is a plus
- Must have a friendly and positive approach to difficult situations
- Ability to remain calm under pressure
- Type at least 25 wpm with >85% accuracy
- Why Harris & Harris?
- Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.
- The family business Sam Harris started is now a firm of more than 500 employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.
- We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
