Incident Operations Commander
virtual vocationsNew York (NY)
About the role
Commanding high-severity incidents in a remote capacity, the full-time Incident Operations Commander will direct cross-functional responses to restore service swiftly while ensuring effective communication and follow-up actions are in place.
Key responsibilities:
Command incidents from declaration to mitigation, keeping responders focused on minimizing customer impact
Classify incident severity and engage the appropriate teams quickly to address issues effectively
Maintain a clear timeline of events during incidents and ensure a blameless retrospective is scheduled post-incident Required qualifications 4+ years of experience in commanding high-severity incidents within production engineering, SRE, or technical operations
Proven ability to make and defend escalation decisions under pressure
Experience in reading dashboards to assess incident impact accurately
Strong communication skills with the ability to engage engineers, executives, and stakeholders effectively
Familiarity with Fin Tech concepts and API-driven financial platforms
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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