Mitigation Lead Tech / Crew Chief

Posted 4 days ago

servicemasterIrvine (CA)

First-Line Supervisors of Firefighting and Prevention Workers Remediation Services

SENIORITY

Senior

SALARY

$60,000 - $75,000 per year

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About the role

Job Title Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures. Explains processes used to complete active jobs and next steps to resolution in person to customers. Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs.

Job Responsibilities:

Knowledge of disaster restoration industry
Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide
Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
Completes sketch and scope sheet for estimate, complete drying records using mobile software
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers communicates customer issues, daily job activities with key company staff
Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
May train new technicians or key operational team members
Ensure safety standards are being followed during all active jobs
Valid Drivers' License and satisfactory driving record
Strong verbal and written and communication skills
Strong problem solving and customer service skills
Must be able to prioritize activities and meet deadlinesExperience with entering data using a tablet or mobile phone
Report to work on time in a clean, complete uniform
Read and follow product label usage instructions

Job Requirements:

High school graduate or equivalent
Valid driver's license and satisfactory driving record
Good verbal and written and communication skills

Role models customer service expectations with home owners, adjusters, vendors etc. Knowledge of disaster restoration or construction industry Proficient with using mobile software to enter data Experience with using Xactimate is preferred but not required Must be able to prioritize activities and meet deadlinesExperience in training and managing others Strong problem-solving skills Communicates customer issues, job activities with key company staff Certifications are preferred, but not required: ASD Applied Structural Drying TechnicianFSRT Fire & Smoke Restoration TechnicianOCT Odor Control TechnicianWRT Water Damage Restoration Technician Physical Demands and Working Conditions Incumbent must be prepared to: Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required. Express or exchange ideas with others and receive and act on detailed information given. For safety reasons, respirators, which are used in certain situations, must be able to seal to your face. Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Compensation: $60,000.00 - $75,000.00 per year

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