Customer Experience Leader: Escalations & Key Accounts

Posted today

carrier globalBrooklyn (NY)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

Apply

About the role

Carrier Global Corporation is seeking a Customer Experience Manager to lead the end-to-end post-sales experience for top accounts. You will drive cross-functional alignment with Order Management, Customer Service, Operations, and other partners, acting as the primary escalation leader and trusted customer advocate. Travel up to 25% is required as you engage with customers across the US to resolve issues, promote self-service tools, and implement process improvements that boost satisfaction and

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.