Guest Services Manager

Posted 10 days ago

salvation army western territoryScotts Valley (CA)

Lodging Managers Recreational and Vacation Camps (except Campgrounds)

SENIORITY

Mid

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About the role

Guest Services Manager The Guest Services Manager is responsible for the marketing, booking, coordination, and retention of guest groups at Camp Redwood Glen. The position serves as the primary point of contact for guest groups and coordinates with camp departments to ensure that groups receive welcoming, well-organized, and consistent experience from booking through departure and follow-up.

Duties and Responsibilities:

Respond to guest inquiries and manage bookings and records in CampBrain or other software
Prepare Facilities Use Agreements, billing documents, and guest group paperwork; submit FUAs through TSAMMMaintain the guest group calendar and communicate group needs to camp departments
Coordinate guest group logistics, including attendance, meals, programming, facilities, staffing, and services
Meet with group leaders and address guest needs and concerns
Coordinate facility readiness and group transitions with camp departments
Create and post staff schedules and support staff training, evaluation, and retention
Supervise Guest Service Team Members and provide direction as needed
Support marketing efforts to attract new groups and retain existing business
Collect and review guest feedback and share recommendations with camp leadership
Assist with updating guest service documents, procedures, and rental materials
Recommend Guest Services budget and equipment needs
Coordinate summer registration check-in and check-out and resolve paperwork issues
Other related duties as required

Education and Experience:

Experience in camp administration, leadership or related (3 years required)
Valid driver's license (required)
Bachelor's degree in related field (preferred)
Knowledge and experience of ACA standards (preferred)

Skills and Abilities:

Strong oral and written communication skills
Ability to work effectively and compassionately with others
Self-motivated, dependable, detail-oriented and ability to multi-task
Ability to maintain confidentiality
Proficiency with Microsoft programs and computer software
Knowledge of Salvation Army practices and organization
Equipment Used:
Modern Office Equipment and Relevant Software

Physical Requirements: Ability to lift up to 25 lbs. (usually file boxes)ADA Statement Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result. Acknowledgment of Religious Purposes of The Salvation Army: Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes. At-Will: Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

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