Senior Manager, Order-to-Cash

Posting TypeRemote/HybridJob OverviewThe Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.The Senior Manager, OTC will manage the design, execution, and continuous improvement of global billing operations across all revenue streams. This role is responsible for ensuring completeness, accuracy, and scalability of global billing processes while maintaining a strong internal controls environment. The ideal candidate combines deep billing systems expertise, a process-architecture mindset, strong teamwork, and the ability to leverage AI and automation to drive operational excellence across a complex, multi-product OTC ecosystem.Job Description and RequirementsGlobal Billing OperationsOversee end-to-endglobal billing operations including contract setup, invoice generation,andbilling adjustments,leading topayment applicationandreconciliation across all geographies and revenue streamsEstablish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cyclesEnsure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization modelsStrong knowledge of AR operations at a governance level, working withintheOTCteamto ensure end-to-end efficient processParticipate inmonth-end closeentries,reconciliations, and status trackingProcess Design , Controls & SystemsEvolve, design, implement, and maintain scalablebilling processes, policies, and procedures with defined controls to ensure completeness and accuracywithregular review cycles to ensure alignment with business models and regulatory requirementsAssist with management of the SOX control framework for billing operations; ensure all controls are designed effectively and audit-readyAssist with maintainingbilling metrics to proactively monitor activity and identifyareas to addressServe asakeypoint of contact for internal andexternalOTCaudit related requestsLeverage AI and systems to enhance OTC functionsacross Zuora, Salesforce, and adjacent systems to streamline billing operations, reduce manual intervention,and improve scalabilityCross-Functional Partnership & LeadershipPartner with Revenue Accounting, Legal, and Deal Strategy teams to ensure contract terms, pricing constructs,and order flows translate accurately and systematically to accounting systemsPartnerwithIT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launchPartner with IT and Finance Systems to ensure billing platforms are configured to support automation, global scalability, and control requirementsLead, mentor, and develop a high-performing team; set clear performance expectations and build organizational capacity for scalewith a strong focus on teamworkQualifications10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management roleDeep expertise in global billing operations, includingorder-to-cash workflows, billing adjustments, and multi-currency/multi-entity environmentsStrong command of billing process design and controls with a demonstrated track record of building scalable, accurate, and complete billing frameworksHands-on proficiency with Zuora Billing; working knowledge of Salesforce,anda strong willingness tolearn theexistingbilling logic and processesDemonstrated experience owning SOX controls for billing or OTC functions in a public company environmentFamiliarity with AI tools to drive improvements and efficient processingStrong cross-functional experienceat all levels, with a focus onteamwork, collaboration,anddrivingbest practicesExperience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring)Experience leading billing operationsteamacross multiple geographiesParticipated in periodic accounting closes, adhering to deadlinesAccounting degree/experience preferredRelativity is committed to competitive, fair, and equitable compensation practices.This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.The expected salary range for this role is between following values:$138,000 and $208,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.Required Skills:Budget Management, Communication, Leadership, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management