Front Desk Agent (Marriott Experience Required)
nola opcoNew Orleans (LA)
Front Desk Agent (Marriott Experience Required)
Posted 3 days ago
nola opcoNew Orleans (LA)
SENIORITY
Junior
About the role
Job Description
Benefits:
- Employee discounts
- Free uniforms
- Paid time off
- Training & development
Job Summary:
City Express by Marriott New Orleans I-10 is seeking an experienced and guest-focused Front Desk Agent with prior Marriott brand experience. The ideal candidate will be responsible for delivering exceptional guest service while ensuring compliance with Marriott standards and procedures.
Key Responsibilities:
- Greet and assist guests with check-in and check-out processes
- Manage reservations, room assignments, and guest requests
- Handle guest inquiries and resolve issues in a professional manner
- Maintain accurate records using Marriott systems (PMS)
- Coordinate with housekeeping and maintenance teams for smooth operations
- Ensure adherence to Marriott brand standards and guest service expectations
- QualificationsMandatory: Prior experience working with a Marriott-branded hotel
- Experience with hotel systems (Opera, MARSHA, or similar) preferred
- Strong communication and customer service skills
- Ability to work flexible shifts, including weekends and holidays
- Professional demeanor and attention to detail
Preferred Skills:
- Problem-solving ability
- Team-oriented mindset
- Ability to handle high guest volume efficiently
Compensation & Benefits:
- Competitive hourly pay (based on experience)
- Growth opportunities within Marriott and Garnet Hotels
- Supportive and professional work environment
Before you apply
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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